Refund Policy
This Refund Policy outlines the conditions under which THE CRAVERS, a VELMORE & CO. brand, may consider refunds for its services. Please read this policy carefully before making payments or engaging with our services.
1. Non-Refundable Payments
All payments made to THE CRAVERS for project-based or subscription-based services are non-refundable once the project has commenced or access to services has been granted.
Payments are to be made only to the VELMORE & CO. bank account, as ABDAAR MOTORWALA (Proprietor) manages all financial operations under Velmore & Co.
2. Project Initiation
A project is considered initiated once payment has been received and an official invoice has been issued. From this point, all payments become non-refundable.
3. Changes to Approved Projects
Additional changes requested after approval will incur additional charges. All such charges are also non-refundable.
4. Project Termination
Either party may terminate a project through written notice. No refunds will be issued for projects terminated after commencement. Velmore & Co. reserves the right to retain partial payments for completed work or incurred costs.
5. Circumstances for Refunds
Refunds are only issued in exceptional cases where:
- The Cravers (Velmore & Co.) fails to deliver the agreed service due to internal fault.
- There is a verified service failure or non-delivery caused by negligence.
Refunds outside these scenarios are considered solely at the discretion of Velmore & Co.
6. Refund Process
If approved, refunds will be processed within 30 business days using the same method of payment. Alternate arrangements must be agreed upon in writing.
7. Contact Information
For any payment or refund concerns:
- Email: support@velmoreco.com
- Phone: +91 9934252144 / +91 7869949200
- Address: Velmore & Co. (The Cravers Brand), Third Floor, Reliable Business Center, Opp. Om Heera Panna Mall, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400053
This policy was last updated on 01/01/2023.